Samsung reassuring Galaxy S7 users that their phones aren’t affected and hasn’t been recalled

As we already know that Samsung has permanently discontinued the Galaxy Note 7 smartphone because of the explosion incidents around the world. This is also being said that the company will ditch the “Note” brand and will not launch any further devices in the Galaxy Note series as the Note brand has been receiving negative attention from the users. A report also claims that Samsung has conducted a survey in South Korea and more than 50% of users said that the “Note” brand now carries a negative connotation.

As the Galaxy Note 7 is being recalled by the company, they are making sure that the users of their recent flagship Galaxy S7 remain reassured that their units aren’t affected and are not subject to recall. The company is now sending a push message to the Galaxy S7 and S7 users that their devices are safe and will not be recalled as they did with the Note 7. From this its clear that Samsung is now relying on the Galaxy S7 flagship to cover the loses they suffered from Note 7 saga.

The company is also offering the Galaxy Note 7 users to exchange their devices with the Galaxy S7 or Galaxy S7 Edge or get a full refund. The users in Canada can now return their Note 7 starting today as the company has officially announced it an official statement and get it exchanged with a Galaxy S7 or S7 edge or receive a full refund for their Note 7 and Note7 specific accessories.

“The team has been consistent in our resolve in putting consumers first and worked as quickly as possible, we are committed to working closely with our carrier and retail partners to make this as easy as possible for consumers. We appreciate the support we’ve received over the past few weeks.” said Paul Brannen, COO & EVP, Mobile and Enterprise Solutions.

“For Note7 return inquiries, Canadian customers can contact 1-855-747-6520 for the refund procedure.” said the company in the statement.